Turn web visitors into ready-to-fly students—without losing the human touch.
Capture leads, answer questions, schedule tours, and follow up—your team still confirms.
📋 Today's Queue
What we fix (and what you get)
Visitors hit forms/phone and drop.
Emails pile up, owners route manually.
Night/weekend interest goes cold.
Weight limits, passengers, gift certs, policies.
Steps stall progress.
The five pillars of AI Ops (concierge by default)
Lead Capture & CRM
Inquiries/applications captured with context; light pipeline from inquiry → tour → next step.
Customer Support
Answers common questions, captures reviews/complaints, routes to the right owner.
Scheduling
Tours & discovery flights with manual confirm by staff; confirmations/reminders; easy reschedule.
Auto-Calls (optional)
Post-inquiry check-ins and reminders via call; human hand-off when needed.
Custom Automations
Reliable connections between your systems (email/SMS, sheets/CRM, calendars); reduce double entry and delays.
How It Works — Five Pillars
Lead Capture & CRM (inquiries + applications)
Capture at the source
Assistant sits on Discovery/Tour/Contact pages and greets visitors.
Pre-qualify fast
Collect contact, intent (tour vs. training), and key constraints in 3–5 prompts.
Create the record
Push lead to your light CRM/stage (inquiry → tour → next step) with full context.
Route to owner
Notify the right person (Ops/Chief/Front desk) with a one-look summary.
Stay on top of it
Daily summary + "next action" tasks; nothing falls through cracks.
Customer Support (questions, reviews, complaints)
Intake anywhere
Chat/widget/form captures questions, reviews, or issues 24/7.
Answer or triage
Instant answers for FAQs (weight limits, passenger rules, gift certs); escalate the rest.
Tag & prioritize
Classify by topic/severity; attach screenshots or order/flight refs if provided.
Route with a draft
Send owner a suggested reply and context to speed resolution.
Close the loop
Confirm with the student; log outcome and update the record.
Scheduling (tours & discovery flights)
On-page picker
Show real windows on the Discovery/Tour page—no off-site detours.
Pre-checks
Gather basics (contact, date/time, notes, constraints like weight/age).
Manual confirm by staff
One-click approve/decline from email—concierge by default.
Messaging that sticks
Confirmation + 48h/24h/2h reminders; easy reschedule/cancel.
Morning ready
After-hours requests queue up with context for fast morning confirms.
Auto-Calls (optional)
Smart triggers
Call when a hot lead goes quiet, a reminder is due, or a reschedule is needed.
Natural script
Friendly voice confirms intent, gathers missing details, or offers new times.
Live handoff
If they want a human, transfer or schedule a callback instantly.
Log & sync
Record outcome (confirmed/rescheduled/no-answer) and update CRM/stage.
Fail-safes
Respect quiet hours; retry rules and opt-out honored.
Custom Automations
Map the stack
Calendars, email/SMS, CRM/sheets, payment/forms, phone—what talks to what.
Build scenarios
Lead create/update, owner notifications, booking writes, daily roll-ups.
Harden flows
Error handling, retries, and guardrails to prevent dupes/double-booking.
Observe & report
Logs, alerts on failures, and a daily summary to the team.
Improve monthly
Tune prompts, steps, and rules based on what the team needs next.
7-Day Pilot
🚀 Setup (7 days)
On-page booking, pre-qual, staff confirm flow, confirms/reminders, after-hours capture, daily summary.
📊 Success (pick any 2)
More tours/week • higher show rate • faster first response • less front-desk back-and-forth.
🏠 Ownership
Accounts in your name; we're added as users. Easy handoff or monthly upkeep.
Service Models
🛠️ Pilot — Build & Bounce
One-time: Stand it up in 7 days; handoff pack + 14-day bug window.
🔧 Build & Maintain
Monthly: Monitoring + small improvements (≤4 web edits/mo), FAQ/KB updates, reminder tuning; weekly report; response ≤24h, small changes ≤72h.
⚙️ Ops Subscription
Advanced/multi-location: Priority SLA, experiments, reporting.
FAQ
Yes—concierge by default; your team confirms every booking.
No; we wrap Calendars/CRMs and connect gaps with custom automations.
Pilot setup in ~7 days once accounts/access are set.
You do; we're added as users and removable anytime.
Yes—begin on Discovery/Tour, expand if you like results.
Ready in 10 minutes.
I'll show the flow, confirm scope, and we'll pick two success metrics. You keep your tools and the human step.